想获得口碑,第一要满足的即是客户的需求;想获得好口碑,你要做的即是超出客户的预期。
如果能持续做到良好的口碑,那么就会是有口皆碑。
有口皆碑
口碑
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Peter Schillinger, Schillinger Metallbau:
"My father already worked together with Hueck - it is a very long relationship. The special thing about Hueck : Commitments are fulfilled, and they do not promise things they can not realize or implement.
This is very important for us as a processor. Hueck in two words: down-to-earth and reliable."
“我父亲加入霍柯已经有很长一段时间了,与霍柯的感情也与日俱增。霍柯有很多特殊的地方,比如:承诺的事情一定会做到,对于做不到的事情,也从不会承诺。
工人对于工厂来讲,是十分重要的。霍柯的员工给人的感觉是:踏实,可靠。”
Ralf Rache, Rache Engineering:
" I am working with Hueck for more than 45 years. The partnership began in the 70s with the first window series, which was uninsulated.
Hueck has a simple System with a variety of design possibilities. That is what we like most. Hueck in one word: innovative! "
“我加入霍柯已经超过45年了。遥想一下,这种合作关系开始于70年代,那还是第一个窗口系列产生的时候,在那时,这与不屈不挠的精神不无关系。
霍柯非常注重设计的多样性,从不设限,鼓励一切可能性。这也是我们最喜欢的一个地方。对于霍柯来讲,可以用一个词概括:创新!
David Bouckaert, Oskomera Group:
“We like to make business with Hueck because they have excellent quality for a fair price. Special for us is the Hueck customer aservice; there is always someone available to help, if you have a problem. To a friend I would say: Try!”
“我们非常喜欢和霍柯合作,原因是他们的产品质量不仅非常好,而且价格公道,性价比很高。更值得一说的是,霍柯的服务:任何问题都能得到帮助。如果我的朋友不信,我会说:一试便知!”
Eng. Monther Abu Deyyeh, alfanar aluminium:
“We are working with Hueck since three years. The new appearance is impressing and reflecting the professionalism of Hueck. We see more collaboration in the future with Hueck. It is a professional company and the people are very friendly. One word: Intelligence!”
“我们与霍柯合作的时间不长也不短,已经三年了。这三年来,我们对他们的外观印象十分深刻,这从另一方面反映出了霍柯的专业精神。我和我的合作伙伴一致认为,在未来,将会和霍柯有更多深入的合作。他们的员工素质非常高,十分友好。如果要用一个词来表述,那就是:智慧!”
Dietrich Holzheim, Trimborn Metallbau:
The long-standing relationship with Hueck is very fairly and uncomplicated. Very good."
与霍柯合作的时间长了,会发现,合作不仅是公平的,而且是简单的。和霍柯合作,给人的感觉是:好,非常好。”
Alexander Otto, Otto Wintergartenbau e.K.:
" We really like to work with Hueck because we feel well looked after and supervised. Hueck is very innovative and sets new trends."
“和霍柯合作,是非常欣喜的。因为我们得到了很好的照顾和监督。不仅如此,霍柯时刻关注着市场的动态,用创新精神创造了新的趋势。”
Wolfgang Winter, Metallbau Zacher:
"We are working with Hueck for more than 20 years and we are very satisfied.
The relationship is very informal and fairly - Hueck in one word: A big family! "
“我们与霍柯合作了20多年,非常满意。
说是合作,但给人的感觉又不太像单纯的商业合作,更像是:一个大家庭!
Khalid Bakkali, Kuhn Brandschutz:
"We are working with Hueck for more than 10 years. The special thing about Hueck is the personality, the fact of open cimmunication and that the cooperation makes fun!"
“我们与霍柯的合作超过了10年。霍柯的个性、开放,以及无障碍交流的事实,给我们带来了无止境的乐趣!”
不可否认,一家企业能得到员工的认可、客户的喜爱,则是非常难得的事情。霍柯的创新精神、高质量、高品质,优质服务,家庭关怀,以及时刻掌控市场脉搏的智慧,使霍柯200余年矗立不倒。
“持续性”、“世界顶级的品质”和“与客户无障碍沟通”这三个关键词形成霍柯对品牌“可靠性”承诺的基础。
这些关键词贯穿于霍柯公司的从上至下的各个层级以及公司所有业务领域的各个级别,这就是霍柯得到客户誉不绝口的原因——言出必行。